Terms of Service

Last updated: 19 August 2026

These terms apply when you access primisaustralia.com or purchase from Primis Australia. By using the store, you agree to these terms and the policies linked from the store. If you do not agree, do not use the store.

Store use

You must use the store lawfully and must not interfere with its security, operation or other users. You must provide accurate checkout and account information and keep account credentials secure.

Products and health information

Product information is provided for general information and is not medical advice, diagnosis or treatment. Read the product label and warnings before use. Seek advice from an appropriately qualified health professional if you are pregnant or breastfeeding, have a medical condition, take medication, are under 18, or are unsure whether a product is suitable for you. Stop use and seek advice if you experience an adverse reaction. Product suitability varies between individuals.

Orders

An order is an offer to purchase. We may decline or cancel an order before dispatch where stock is unavailable, payment or fraud checks fail, information is incorrect, a pricing or listing error has occurred, or supply would be unlawful. If we cancel a paid order, we will provide an appropriate refund. We may reasonably limit quantities intended for resale.

Prices and payment

Prices are displayed in Australian dollars unless checkout states otherwise. Delivery charges, taxes and other applicable charges are shown before the order is submitted. Promotions apply according to their stated terms and may be changed or withdrawn prospectively.

Availability and descriptions

We take reasonable care with product descriptions, images, ingredients and availability, but packaging and manufacturer information can change. Check the physical label before use. If a product supplied is materially different from its description, your rights under the Australian Consumer Law apply.

Delivery, returns and privacy

Our Shipping Policy, Refund Policy and Privacy Policy form part of these terms.

Intellectual property

Unless otherwise stated, the store design, text, graphics, logos and original content are owned by or licensed to Primis Australia. You may not reproduce or commercially exploit them without permission, except as permitted by law.

Third-party services and links

The store may use or link to third-party services. Their terms and privacy practices may apply. We are not responsible for third-party content that we do not control, subject to rights that cannot lawfully be excluded.

Consumer guarantees and liability

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable.

Changes

We may update these terms prospectively. The terms applying to an order are those available when the order is placed, except where a change is required by law.

Governing law

These terms are governed by the laws of New South Wales, Australia. This does not prevent a consumer from relying on mandatory rights available in their place of residence.

Contact

Email: sales@primisaustralia.com
Website: primisaustralia.com

Shipping Policy

Last updated: 19 August 2026

Destinations, methods and charges

We dispatch orders from Australia. Available delivery destinations, services, charges and any estimated delivery windows are shown at checkout based on the delivery address and items ordered. If an international destination is offered, the recipient is responsible for any import duties, taxes or clearance fees unless checkout states that they are included.

Processing and dispatch

We process paid orders as promptly as reasonably possible on business days. Any dispatch commitment specifically displayed at checkout, on a product page or in your order confirmation applies to that order. If no timeframe is stated, we will dispatch within a reasonable time. Orders containing pre-order or temporarily unavailable items may be held or split; we will contact you if a material delay arises.

Delivery estimates and tracking

Carrier delivery windows are estimates rather than guarantees and can be affected by location, peak periods, weather and carrier disruption. Tracking is provided when available. Please use an address where delivery can be accepted and check the address carefully before submitting the order.

Address changes

Email sales@primisaustralia.com immediately if an address is incorrect. We can change it only before dispatch. Additional carrier charges caused by an incorrect address or redirection may be payable by the customer where permitted by law.

Delayed, missing or damaged deliveries

If tracking has not updated for an unusual period, the parcel is marked delivered but cannot be located, or the parcel arrives damaged, contact us with your order number. We will investigate with the carrier and provide any remedy required under the Australian Consumer Law. Primis Australia remains your point of contact for an order purchased from us.

Unable to supply

If we cannot supply an item you have paid for, we will contact you and provide an appropriate solution, which may include a replacement, store credit accepted by you, or a refund.

Refund Policy

Last updated: 19 August 2026

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Faulty, unsafe, damaged or incorrect products

If an item is faulty, unsafe, materially different from its description, damaged in transit or supplied incorrectly, contact sales@primisaustralia.com with your order number and a description of the problem. Photos may help us assess transit damage or an incorrect item. Depending on the circumstances and your rights under the Australian Consumer Law, the remedy may include a repair, replacement, refund or compensation for reasonably foreseeable loss. We will cover reasonable return costs where the product does not meet a consumer guarantee.

Change of mind

In addition to your statutory rights, we accept change-of-mind return requests made within 14 days after delivery if the product is unused, unopened, in its original sealed packaging and in resalable condition. For health and hygiene reasons, opened ingestible products cannot be returned for change of mind. Proof of purchase is required. The customer is responsible for return shipping for an approved change-of-mind return, and original shipping charges are not refundable unless required by law.

How to request a return

Email sales@primisaustralia.com before sending an item. Include your order number, the item and the reason for the request. We will provide return instructions if the return is approved. Items sent without first contacting us may be delayed or returned to sender.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and assessed, unless another remedy is agreed or required by law. Financial institutions may take additional time to display a refund.

Cancellations

Contact us as soon as possible if you wish to cancel an order. We can cancel an order that has not entered dispatch. If it has already been dispatched, the return terms above apply.

Clearance and promotional products

Clearance or promotional status does not remove consumer-guarantee rights. Change-of-mind returns remain subject to the eligibility requirements above.

Privacy Policy

Last updated: 19 August 2026

Primis Australia (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit primisaustralia.com, contact us or purchase from us. We handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Information we collect

Depending on how you interact with us, we may collect your name, email address, phone number, billing and delivery address, order and transaction details, communications with us, marketing preferences, and technical or usage information such as IP address, browser, device, pages viewed, referral source and cookie identifiers. Payment card information is processed by Shopify and the relevant payment provider; we do not receive complete card details.

How we collect information

We collect information directly from you when you place an order, create an account, contact us, enter a promotion or subscribe to marketing. We also collect some information automatically through Shopify, cookies and similar technologies, and may receive information from payment, delivery, fraud-prevention, analytics, advertising and customer-service providers.

Why we use information

• to operate the store, process payments, supply orders and provide customer support;
• to verify transactions, prevent fraud and protect the security of the store;
• to communicate about orders, returns, products and service updates;
• to analyse and improve the store, products and customer experience;
• to send marketing where permitted and in accordance with your preferences; and
• to comply with legal obligations and resolve disputes.

Disclosure of information

We may disclose personal information where reasonably necessary to Shopify, payment providers, couriers and fulfilment providers, hosting and IT providers, analytics and marketing providers, customer-service tools, professional advisers, regulators and law-enforcement bodies. We do not sell personal information. We may disclose information in connection with a business restructure or sale, subject to applicable law.

Overseas processing

Some service providers process or store information outside Australia, including in Canada, the United States and other countries in which they or their subcontractors operate. Privacy protections in those countries may differ from Australian law. Contact us if you would like further information about current providers and locations.

Cookies and analytics

We and our providers use cookies and similar technologies for essential store functions, security, preferences, analytics and, where enabled, advertising. You can manage cookies through your browser and any consent controls displayed on the store. Blocking essential cookies may prevent parts of the store or checkout from working.

Marketing

You can unsubscribe from marketing emails using the link in the message or by contacting us. We may still send service communications about an order or account.

Storage and security

We retain information only for as long as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention and dispute requirements. We take reasonable administrative and technical steps to protect information, but no internet transmission or storage system is completely secure.

Access, correction and complaints

You may request access to, or correction of, personal information we hold about you. You may also make a privacy complaint. Contact us with enough detail for us to verify and respond to the request. We aim to acknowledge complaints promptly and investigate them fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy to reflect changes to our practices, technology or legal obligations. The current version will appear on this page with its last-updated date.

Contact

Primis Australia
Email: sales@primisaustralia.com
Website: primisaustralia.com

Cancellation and Subscription Policy

Last updated: 19 August 2026

Primis Australia does not currently offer active recurring subscription plans through this store, and no recurring charge will be created unless a customer expressly selects and agrees to a subscription offer displayed before checkout.

If subscriptions are introduced, the product page and checkout will disclose the price, billing frequency, minimum commitment if any, how to cancel, and when cancellation takes effect before the customer agrees. Customers will be able to request cancellation through the method shown with the subscription or by emailing sales@primisaustralia.com.

For ordinary one-time orders, contact us as soon as possible to request cancellation. Orders can be cancelled before they enter dispatch. Once dispatched, the Refund Policy applies. Nothing in this policy limits rights under the Australian Consumer Law.